FAQ's

What is Integrated Pest Management (IPM)?


IPM is an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. IPM programs utilize less risky first, including highly targeted chemicals, to control pest infestations. For more information on IPM, click here.




I think I might have bed bugs, what are my next steps?


Bed bugs are becoming an increasingly common pest for multi-unit properties. Our company's procedure is to first do a thorough visual inspection of the unit. During this inspection we determine if the unit is infested, how bad the infestation is, and the level of preparation required for the unit to be treated. Once we have identified the infestation, our company will be happy to discuss treatment options and costs, as well as scheduling your treatment. For more information on bed bugs, click here.




My property has bed bugs, how do I know if chemical or heat treatment is right for me?


Both chemical and heat treatments are effective at killing bed bugs. When trying to decide the best treatment process for you, it's important to consider the following:

  1. What is the level of preparation in this unit? Chemical treatments require extensive preparation, while heat treatments require less preparation.
  2. What is your turnover time? During a chemical treatment, you should expect a unit to be in the treatment process for 4-5 weeks until it is cleared. A heat treatment is a one-day treatment.
  3. What is your budget? A chemical treatment is less expensive than a heat treatment, but it requires the unit to be in the treatment process a lot longer.
These are just a few of the things to consider when deciding between two treatments. For more information, please feel free to contact us.




Do you service termites?


No, we do not service termites or any wood-destroying organism, and legally we cannot identify them. We are a Branch II company which means we service general pests. Only a Branch III company can service termites. For more information on the three branches of structural pest control, click here.




My property is having an issue with wildlife, can you help?


Unfortunately, we do not provide service for any type of wildlife. That is including but not limited to; squirrels, skunks, raccoons, opossums, chipmunks, birds (excluding some pigeon work), bats, snakes, lizards, deer, or other wildlife. We recommend calling a trapper in your area or your local animal control.




I want to get my property tented, do you do that?


No, our company does not do tenting or fumigation for pests. We offer other types of treatments for multiple pests, feel free to contact us if you're interested in exploring other options.




What is QualityPro?


QualityPro is a 3rd party ceritfication awarded by the National Pest Management Association to pest control companies that go above and beyond the minimum requirements for state licensing. By receiving this certification, it shows that our company has demostrated acheivements in enviromental stewardship and implementations of industry "best practices". This is considered the highest mark of excellence in our industry. For more information on QualityPro, click here.




I need to update my billing information, who do I contact?


Please send an email to nobugs@calamericanext.com for any billing updates.




I'm having a chemical bed bug treatment, is there any preparation that needs to be done?


Yes! You can find our preparation instructions for a bed bug chemical treatment here. If you have any questions on preparation, please feel free to contact us.




Why can't I contact my technician directly?


We do not give out our technician's phone numbers because all calls, service or otherwise, need to go through our main office. This is to avoid confusion, misinterpretation, and keep our main office in the loop. When a technician calls you, their number will come up as blocked or restricted to also avoid the use of caller ID. If you need to speak with your technician, please contact us.




I'm a tenant of a property, can I call in my own service requests?


As a tenant of a property, we cannot schedule through you directly. Our company only schedules through managers and other authorized office staff. This includes HOA's, apartment communities, rentals, and other multi-unit properties. If you are a tenant of a property, our office would be happy to speak with you regarding any preparation or pest questions you may have. Please contact your property manager, HOA board, or landlord for any scheduling requests.




I'm interested in starting a contract for my property, who do I contact for a bid?


If you're interested in a reoccuring service contract, please feel free to call our office or send us an email. We'll be happy to discuss service options and get started on a bid.





Here you'll find frequently asked questions. If you don't find what you're looking for, feel free to contact us.

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Looking for Preparation Instructions?    Click here. 

Contact us to speak to a Pest Control Specialist

Call Toll Free: 1-800-540-0658

NoBugs@CalAmericanExt.com

 

California American Exterminator

P.O. Box 129 Boulder Creek, CA 95006