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California American Exterminator's Response to COVID-19

At this time, California American Exterminator remains open during the Bay Area shelter in place. Please be aware that pest control services have been deemed essential services by the Department of Homeland Security and by Governor Gavin Newsom. To find out more about our company's response to COVID-19, please read our press release. For commonly asked questions, please see our FAQ below.

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As an organization, we are taking additional measures to ensure we provide the best level of protection for both our customers and our employees. For more information on the steps we’re taking, please see the CDC’s guidance for businesses which can be found here, as well as the list below:

 

  • In order to comply with the social distancing requirements...

    • Field Staff have maintained regular business hours of Monday through Friday, 9am-5pm

    • Office hours have maintained regular business hours of Monday through Friday, 9am-5pm 

  • We have provided our teams with sanitizing products such as disinfectants and antibacterial hand wash. Our Pest Management Professionals have also been equipped with Personal Protective Equipment (PPE) including gloves, shoe covers, respirators and face masks.  On top of daily safety procedures, our team is dedicated to regularly disinfecting all work vehicles, touchscreens, and workspaces throughout the day.

  • Our company has suspended all in person group meetings and are now conducting regular online meetings to communicate the latest company protocols and new policies during this time. 

  • Our staff are not allowed to work if they are sick

  • Our Pest Management Professionals will continue to provide high quality services with an emphasis on a complete and thorough exterior service of your property and enter units only if there is a specific need that has been requested in advance and the resident is NOT sick

    • Requests for interior services, such as baiting or spraying, will be evaluated on a case by case basis to ensure social distancing best practices. Please contact our office if you have any questions or concerns regarding treatment options at your property

 

If you have questions about your routine service or are experiencing a pest control issue, please contact our office.

Thank you again for your continued trust. We wish you safety, health and peace during this difficult and unprecedented time. We will all get through this together. 

Frequently Asked COVID-19 Questions
  • How is GreenPro administered?
    GreenPro is managed by the National Association of Pest Management (NPMA). An independent advisory board has been selected to oversee all functions of the program. This group is comprised of environmental experts, representatives from non-governmental organizations, representatives from the U.S. Environmental Protection Agency (EPA), and representatives from GreenPro certified companies.
  • Where can I learn more about GreenPro?
    You can visit the National Association of Pest Management's website and visit their GreenPro section for more information.
  • How is the GreenPro certification unqiue?
    It is the most widely recognized certificiation available to companies in the pest management industry. It has the most comprehensive standards of any available pest program, and requires companies that participate to submit to independent audits.
  • How are companies audited to guarantee compliance with program standards?
    All GreenPro companies are audited in relation to business operations, once within the first year of becoming GreenPro certified and on-site at least once every five years. To ensure credibility, GreenPro has retained a national third-party audit firm that conducts the on-site evaluations and reports back to the indpendent advisory committee on a regular basis.
  • My county has a shelter in place but I have a scheduled spray treatment, what should I do?"
    If your tenant has a scheduled spray treatment (such as a bed bug or flea treatment) but your county is under a shelter in place, we are able to treat the unit PROVIDED thetenant is able to vacate the entire unit for a minimum of four hours. If the tenant is not able to leave, then the treatment will have to be rescheduled to another time when they are able. We are handling situations like this on a case-by-case basis and we encourage you to contact our office if you have any questions.
  • Is California American Exterminator still open during COVID-19?
    Short answer: yes. Our business remains open during the county-mandated shelter in place. The Governor of California has deemed pest control as an essential operation. Please note that while our business stays open, our hours and availability must remain flexible. Field Staff have maintained regular business hours of Monday through Friday, 9am-5pm Office hours have temporarily changed to Monday through Friday, 10am-3pm to accommodate remote work
  • Our office will be closed for the shelter in place but I have a resident who is in need of service, what should I do?"
    We are handling situations like this on a case-by-case basis. Please contact our office to discuss the best route of action for you.
  • Can I receive exterior treatments if someone is ill?
    Yes. Our company remains available for exterior treatments such as granulations, sprays, and dewebbings, where and when appropriate.
  • I have tried calling your office but I can't get through?
    Our office hours are currently Monday-Friday from 9:00 AM to 5:00 PM. Please note that our office hours and availability need to remain flexible during this stressful time as some of our staff works remotely. If you do not reach our office during the above business hours, please leave a message with your name, property, issue, unit number, and a number to reach you at. We will return your call as soon as we are able. You can also send requests through email or our website.
  • Can I still receive interior treatments?
    At this time, we are still conducting pest control treatments and inspections for interior units that are vacant or occupied by HEALTHY individuals. If you or a resident is ill, please contact us as soon as possible so that we may reschedule your service to a time when you are well. If we enter a unit where we suspect a tenant is ill, we will NOT complete service and consult the manager to reschedule their treatment. Our company puts aside judgement, especially during these times, as it is in everyone's best interest to be honest and transparent if they are feeling unwell. Please note that this policy is subject to change.
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